Refund policy

Return & Refund Policy

 

All sales are final. We do not accept returns. Customers are not required or able to send items back to us.

 

If you experience a problem with your order — such as a damaged, defective, or incorrect item — please contact us so we can make things right. Each situation is reviewed individually, and resolutions are handled on a case-by-case basis at our discretion.

 

Where a resolution is warranted, we will provide either a replacement item or store credit issued as a gift card. We do not offer refunds to the original payment method.

 

For limited-edition markers that have sold out, any approved resolution will be provided as store credit in the form of a gift card.

 

To raise an order issue or request assistance, please contact our customer service team at support@twistinterps.co.