Refund policy

Return & Refund Policy

All sales are final. We do not accept returns or exchanges. Customers are not required or able to send items back to us.

Delivery and proof of receipt

Orders ship with tracking. Signature confirmation is required on delivery for eligible services. Carrier tracking showing delivery to the address supplied at checkout, or a signature record where captured, is treated as conclusive proof of receipt.

Risk of loss passes on delivery to the address you provide. You are responsible for supplying a complete, accurate address and for the security of the delivery location. We are not responsible for parcels stolen after confirmed delivery.

Duties, taxes and import fees

Duties and import taxes are collected at checkout only where supported for your destination and shipping service. Charges collected at checkout are shown in your order total. Where they are not collected at checkout, the carrier or customs authority may charge duties, import taxes or handling fees before delivery. Contact us through our contact form before ordering if you need confirmation for your destination. Any carrier or customs charges arising from a refused delivery, an incorrect address you supplied, or redelivery are your responsibility.

Refused or abandoned parcels

If a parcel is refused at delivery, unclaimed, or abandoned at customs, and is returned to us, destroyed, or disposed of by the carrier or customs authority, no refund, credit or replacement is issued. Return shipping and any carrier or customs charges incurred are your responsibility.

Product voltage and compatibility

The Lidavel unit is rated for 120V and uses a NEMA 5-15P grounded US plug. Confirm power compatibility with Lidavel before ordering for another country; a plug adapter alone does not change voltage.

Voltage or outlet incompatibility is not a defect and is not eligible for refund, replacement or credit. Damage caused by connecting a 120V unit to a 220–240V supply is not covered. Confirm your country's voltage and outlet type before ordering.

Damaged, defective or incorrect items

Contact our team by email within 7 days of delivery with your order number, clear photos of the item, and photos of the outer packaging and shipping label. Claims submitted after 7 days, or without the photographic evidence above, cannot be processed.

Each claim is reviewed individually and resolved at our sole discretion. Where a resolution is warranted we provide a replacement or store credit issued as a gift card. We do not issue refunds to the original payment method. For sold-out limited editions, resolution is store credit only.

The Box V2 (Lidavel Artist Series)

Returns, refunds and warranty service for this product are handled directly by Lidavel under Lidavel's policies, which replace this all-sales-final policy for that item. Contact Lidavel at contact@lidavel.com.

Previously purchased manufacturer-serviced products

For previously purchased products sold with manufacturer-managed returns, refunds and warranty service, the product-specific manufacturer policies supplied with your purchase remain in effect and replace this all-sales-final policy for those items. Use our contact form with your order number if you need the manufacturer's service contact details.

UK and EU customers

If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving it, under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013 respectively. This right exists in law and applies notwithstanding the terms above.

To exercise it, contact us through our contact form within 14 days of delivery, before the period expires. Goods must be returned unused, in the condition received, with all tags and original packaging. Return shipping is at your cost unless the item was damaged, defective or incorrect. Refunds are processed after the returned goods are received and inspected. Diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods may be deducted.

Contact

Email our team — include your order number in the subject line.

CreativeConsults · 8605 Santa Monica Blvd #431302, West Hollywood CA 90069, United States